Understanding what to look for in a wheelchair accessible vehicle (WAV) helps you make a more informed decision, whether you are buying, hiring, or recommending one. This guide outlines the key features that distinguish WAVs from standard vehicles, with a focus on the factory-fitted Toyota Welcab models that Glam Groups specialises in.
Access: Ramps and Lifts
The access system is the most important feature of any WAV. There are two main types.
Rear Entry Ramp
A fold-out or slide-out ramp extends from the rear of the vehicle, allowing the wheelchair to roll in. Ramps are standard across the Toyota Noah, Voxy and Esquire Welcab range, and are simple, reliable and low-maintenance. The Toyota Voxy/Noah 80 Series also features air suspension lowering, which reduces the ramp angle and makes entry easier.
Electronic Hoist and Lift
An electronic platform hoist raises and lowers the wheelchair automatically at the press of a button. This is standard on the Toyota HiAce 200 Series Welcab and is rated to carry up to 250–300 kg. It requires no manual effort from the carer or user and is better suited to heavier wheelchair users, or situations where a ramp is impractical.
Wheelchair Restraint Systems
A WAV must have an approved wheelchair restraint system to secure the chair during travel. All Welcab vehicles in the Glam Groups range are fitted with Q’Straint floor tie-down systems, which lock the wheelchair into a fixed floor position. Individual lap and sash seatbelts are also provided for the wheelchair occupant, in addition to the tie-down system.
Interior Dimensions and Clearance
The interior dimensions of a WAV determine which wheelchairs it can accommodate. The key measurements to check are floor-to-ceiling height, rear access width, and ramp slope and length — the last of which is particularly relevant for powered wheelchairs, which have a minimum gradient requirement.
| Measurement | Toyota HiAce (200 Series) | Toyota Noah / Voxy (80 Series) |
|---|---|---|
| Floor-to-ceiling height | 1,500 mm | 1,420 mm |
| Rear access width | 850 mm | 750 mm |
| Ramp slope and length | Fixed ramp geometry | Reduced automatically via air suspension lowering |
On the Noah/Voxy, the air suspension lowering feature automatically reduces the ramp angle when the rear door is opened.
Seating Configuration
WAV people movers are designed to carry both wheelchair users and standard passengers in the same vehicle. The Welcab range typically features fold-down or removable seats that create the wheelchair space when needed, and which can be reconfigured for full passenger capacity when wheelchair access is not required. The Toyota HiAce can seat up to eight additional passengers alongside the wheelchair occupant.
Electric Hoist Chair (Assist Seating)
Some Welcab models, including the Toyota Noah, Voxy and Esquire range, offer an optional Electric Hoist Chair installed in the front or middle row. This powered seat lowers to ground level beside the vehicle and gently lifts the occupant into place. It is designed for passengers with limited mobility who can transfer out of their own wheelchair, rather than for someone who needs to remain seated in their wheelchair during travel.
Factory-Fitted vs Aftermarket
Every WAV in the Glam Groups range is a genuine factory-fitted Welcab conversion, built by Toyota (or an equivalent manufacturer) as part of the original vehicle design. This differs from an aftermarket conversion, where a standard vehicle is modified after purchase. Factory-fitted vehicles are generally more reliable, better integrated, and more widely accepted by NDIS providers and occupational therapists.
Additional Safety Features
- Dual front airbags
- Automatic transmission
- Dual-zone air conditioning
- Disability parking permits provided with each hire vehicle
- Full compliance with Australian Design Rules (ADRs) and VicRoads registrable
Browse Our Range
Glam Groups stocks a range of used wheelchair accessible vehicles in Melbourne, including Toyota HiAce, Noah, Voxy, Esquire, Alphard, Sienta and Ractis Welcab models. We also offer wheelchair accessible vehicle hire for short-term needs. Contact our team to discuss which vehicle and access features suit your requirements.